Politique de remboursement

"RIGHT OF WITHDRAWAL"

Throughout the Site, the terms "I", “me” and “my” refer to FRENCH VINTAGE TRÉSOR.  For purposes of this Policy, "you" and "your" means you as the user of the Services, whether you are a customer, Site visitor, or another individual or professional business.   

In accordance with article L.121-21 of the Consumer Code as described below, you have the right to withdraw from the contract which you can exercise without reason within 14 (fourteen) days from the date on which you took possession of the Products and, in the event of partial delivery, of the last Product.

In order to exercise your right of withdrawal, you must, within the period mentioned above, send by email or post:

  • the request for withdrawal form (Customer's contact details, invoice, Product references, references in the Item Descriptions that doesn’t correspond with you’re the duct. The return of Products must be made within seven working days from the assignment of an approved returns number by the me.

, duly completed and signed; or

  • a communication of its intention to exercise its right of withdrawal in accordance with Section L121-21 of the Consumer Code; such communication must include the following information: (i) the indication of the Product for which the Customer wishes to exercise his right of withdrawal; (ii) order number; and (iii) in the event that the Customer purchases the Product by bank transfer, the IBAN code of the Customer to which the reimbursement can be made;

    To the following address :

    By mail: FRENCH VINTAGE TRÉSOR address: 42 rue de l' alma, 92400 Courbevoie FRANCE

    By email: Your Email frenchvintagetresors@gmail.com.

    You have another 14 (fourteen) days from the date of notice of withdrawal to return the items to me.    Beyond this timeframe, I reserve the right to refuse the return as the legal terms have not been respected, thus being a time lapse of the right of withdrawal. 

    The shipping costs and any cost incurred relating to the return of the Product(s) are the FULL responsibility of you. The Product(s) MUST be returned in their original condition, unaltered, unused, undamaged, and with their original labels attached to the Products. In the event of a reduction in the value of the Products resulting from the handling of the goods by you going beyond what is necessary to establish the nature, characteristics and functioning of the goods, I reserve the right to refuse the return of the Product(s). You are solely responsible for any reduction in value of the Products resulting from handling of the goods going beyond what is necessary to establish the nature, characteristics and functioning of the goods.

    Once validated, I will reimburse the purchase price of the Product received, excluding any delivery costs or any other fees incurred related to the return, within 14 days after receiving the returned Product(s), or after you provide proof of return of the returned Products. The reimbursement will be made by me using the same payment method as that used at the time of the initial transaction, unless you have expressly agreed to another method and provided that you do not have to bear costs in connection with this reimbursement (except for exchange rate differences between the timing of the 2 dates).

    You can always contact me for any return question at frenchvintagetresors@gmail.com.

    Damages and issues

    Quality & Compliance Issues- Processing Damages

    In the event of delivery of the Product(s) that does not correspond to the order (defective or non-compliant) or you change your mind, you must send “Return Compliant Request” by email to frenchvintagetresors@gmail.com within 48 hours from the date of receipt of the package (except for in the case of RIGHT OF WITHDRAWAL in Section 7 of the Terms of Sale).  

    This request must include:  Your details (invoice, Product references, reasons for the complaint – references in the Item Descriptions that doesn’t correspond with what you received.    The return of Products must be made within seven working days from the assignment of an approved returns number by the me. 

    If an error is determined by me in the description of the Product, we will decide together how to handle the return, depending on the return shipping cost.

    If there was no error in the description in English and/or photos, you are responsible for the cost of the returned shipping cost.   Please read of the item descriptions in English carefully and review the photos and collages using ZOOM to make sure you fully understand the condition of these used Products.  Please ask me if you are unsure.    As I always want happy Customer, I am willing to work with Customers to you to reach an amicable compromise where possible.  

    If you chose to return the Product order (14-day retraction period), you are responsible for the cost of shipping (original order shipping cost and the return shipping).  All Product items MUST be in the original condition (not altered) packaging and include all of the Product and its accessories.  Any risk associated during the period of the returning the Product is the responsibility of you.   The Product cost will be refunded upon inspection of the items return at my discretion.   Refer to Section 7 of the General Terms of Sale.

    Inspection Guidelines at the time of delivery of the Products

    You MUST inspect with the Shipping Carrier or pick up location if Mondial Relay or at your local post office for pickup as follows:

    • Inspect the package to ensure the packaging is seal and intact, not damaged with holes or dents or wet or altered in any way. If possible, this should be done before signing acceptance of the package while the Shipping Carrier is still present or while still at the pick-up location.     Please note:  For Mondial Relay, as soon as the package is collected and leaves their premises, there is a transfer of responsibility and they can no longer be held responsible for damages.  It’s better if you open the package on and inspect the….
    • If no visible damage, sign the delivery receipt and open the package to ensure the number of items delivered corresponds to what is indicated on the invoice or order details form;

    Submitting a Shipping Claim (Reclamation):

    As stated above, if the shipment is damaged or lost during transport, a shipping claim MUST be processed under the following conditions.

    PLEASE NOTE:   FOR ALL INTERNATIONAL SHIPMENTS, the Customer MUST 1st file a claim with the local Shipping Carrier who delivered your order to your address or local post office where you picked up your order (i.e., USPS, Japan Post, China Post, Canada Post, Australia Post, Swiss Post, Royal Mail, etc.).   There will always be 2 tracking numbers issued for international orders, the one that I provide you from French provider and once it transfers to your country of local tracking number is assigned by your local postal service (the local DPE).   When processing claims, there is a partnership agreement and cost sharing of the damages so there must be a claim processed by both providers in order to issue the reimbursement.  

    You MUST provide the following to me in order for me to assist in the processing of your Shipping Claim (Reclamation):

    • Completed International Claim Form processed in your country with the local Shipping Carrier – International Only
    • Invoice number and order references
    • And, if damaged, the following documentation is required to processing the claim with the Shipping Carrier and it’s International partners:
      • Description of the damage to the Products and/or the packaging. If there was no visible damage to the box, please specify as they will ask why you didn’t refuse the package.    
      • Photograph of the shipping label on the packages with the tracking number clearly visible
      • Photograph of the damaged items next to the box showing the Shipping Label and any damages to the box during transit.
      • Photograph of the shipment packaging (inside the box) and packaging materials
      • Photograph of all the damaged items

    These photos with the copy of the completed reclamation/claim form must be sent by Email to frenchvintagetresors@gmail.com within 48 hours of delivery receipt date of the package.  

    It can take up to 90-180 business days to resolve a shipping claim.   VIVE LA FRANCE.

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). I also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, I cannot accept returns on sale items or gift cards.

    Exchanges Not Accepted
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.